1st - REGULATE YOURSELF
This is about staying calm in the face of stress, upset and tears. When a child is feeling BIG feelings such as anger, frustration, fear or overwhelm, they are going to express this in a variety of ways that are usually unpleasant. It is our job as the adult to ensure that the child's expression does not effect our emotional stability. In order to do so, remember not to take the child's expression of that big feeling personally - even if it is directed right at you. Remain neutral and calm so that YOU can stay regulated and then assist the child in regulating themselves.